PRIVACY POLICY Website owner and data controller This website www.ardinox.com (hereinafter the "WEBSITE") is owned by: ARDINOX SAGL Piazzetta San Carlo 2 Lugano - 6900 Switzerland mail: info@ardinox.com ARDINOX SAGL is the data controller, being responsible for the management of the WEBSITE, including the handling of requests received through emails sent by users. Purpose of this policy This page explains how the website is managed, with particular reference to the purposes and the methods by which Users' personal data are collected, recorded and used. This policy is addressed to the Users of the website and takes into account the principles contained in Regulation (EU) 2016/679 (GDPR), applicable since 25 May 2018, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as the Swiss Federal Act on Data Protection (FADP). Where Users make use of specific services, specific privacy notices will be provided on each occasion and, where necessary, specific consent to the processing of their personal data will be requested. This notice is given only for this website and not for any other websites the User may consult through links contained herein. The company shall in no way be liable for any unlawful processing of the User's data carried out by third parties. Comments and observations regarding this document should be sent to the contact details of the data controller. USER DATA COLLECTED BY THE WEBSITE Non-personally identifiable data Users who access the website do not run the risk of having their data recorded, i.e. information such as their name or email account. The provision of personal data by the User is free and optional, should they choose to use the contact form. The WEBSITE therefore states that the only data collected are statistical data concerning: the visitor's IP address, the country from which they are browsing, the pages visited, dates and times, domain type, browser type, screen size and colour depth. Non-personally identifiable data collected by the WEBSITE are used for internal purposes in order to improve the website and its services. Non-personally identifiable data may be shared with the WEBSITE's commercial partners (third parties) on a blind basis (e.g. demographic information relating to website statistics). Such data will never be provided in conjunction with personal data or with information that could directly link third parties to a particular user. If the User voluntarily provides the WEBSITE with personally identifiable information and has allowed the WEBSITE to use it for various purposes, this information may be associated with non-personally identifiable information for internal purposes. In any case, such data will never be shared with third parties (except for administrative purposes) or made available to the public. Personally identifiable data The WEBSITE does not use or obtain personally identifiable information without the User's prior authorisation. Personally identifiable data include name and email account. In dealing with its customers, suppliers and third parties in general, the WEBSITE undertakes to ensure that a notice and an option to choose are given to all users before using personally identifiable data for any purpose beyond the administrative purposes for which such data are necessary. The WEBSITE undertakes never to request information from the User concerning sexual orientation, political or religious beliefs, or health data. All personally identifiable data provided by the User will be treated confidentially and will be given the same level of respect and care that we reserve for personal information and trade secrets. In any case, all processing of personal data is carried out in compliance with Reg. (EU) 2016/679 GDPR. The WEBSITE will never sell, rent, exchange or barter any personally identifiable information with anyone for economic or commercial purposes, on any basis. The WEBSITE may however provide this type of information to its contacts for purposes relating to transactions such as the sale, payment or transport of goods or services purchased. Each commercial partner must agree to this policy, maintain the same standard of conduct and must therefore comply with Reg. (EU) 2016/679 GDPR. Security The WEBSITE will operate using the best techniques available to it in order to maintain the security of the website and of the data collected. It is nevertheless not reasonable to assume that the exchange of data over the Internet is completely secure, despite the controller making every reasonable effort to adopt appropriate technologies. The website supports DNT (Do Not Track) browsing, which you may enable in your browser. All information stored on the server and on computers is treated as proprietary and confidential and is not available to the public. The WEBSITE has an internal security policy, defined by the processes governing compliance with Reg. (EU) 2016/679 GDPR, to ensure data confidentiality, and limits access to such data only to those collaborators who genuinely need it to carry out their work. User choices concerning non-personally identifiable data - use of cookies This website uses cookies to make its services simple and efficient for users viewing its pages. Full details of which cookies are used, what they are for and how to disable them can be found in the Cookie Policy, to which this notice refers. Personally identifiable data - withdrawal The User may request the withdrawal of the authorisations granted to the WEBSITE for the processing of their personal data by contacting the data controller at the contact details provided. Privacy of children and minors The WEBSITE is committed to protecting the privacy of children and minors in general. This website has not been created to be used directly by children. If you believe that your child has provided the WEBSITE with personally identifiable information and you wish it to be removed from our databases, please contact us at the details provided under "Data controller". Links to other websites This website may contain links to other websites not managed by us. The controller is therefore not responsible for the way in which these third-party websites process personal data. We therefore invite you to read their privacy policies. Protection All information and documents contained in this website are protected by Swiss law and by international intellectual property regulations. It is therefore strictly forbidden to use them for profit, and de-compilation (reverse engineering) is prohibited and prosecuted by law. Consultation for personal use and total and/or partial duplication are permitted exclusively for one's own private use, and only with the express authorisation of the WEBSITE. The WEBSITE reserves the right to modify and/or remove any type of information and/or program contained in this website at any time and without prior notice. All trademarks belong to their respective owners. Comments on the website Where the comment function on articles is active, the comments you send will be filtered through anti-spam devices and subsequently moderated. Your email will never be published. Your name will be published and, if you log in through one of the enabled social platforms, the name of your account on those platforms will also be published; such data are obviously not managed by us. As in all cases, including the sending of your data through the contact form, all the measures, safeguards, procedures and protections set out in the documents on this page will be applied. COMPLIANCE WITH REG. (EU) 2016/679 (GDPR) Pursuant to Regulation (EU) 2016/679, the website owner states the following: 1) The WEBSITE maintains a record of processing activities (art. 30 and recital 171). 2) The WEBSITE has carried out an impact assessment in order to be able to proceed with the notification of personal data breaches (so-called "data breach", art. 33 and 34). 3) In addition, the WEBSITE has put in place all procedures and good practices for the protection of data subjects' rights and the protection of personal data. It is further specified that the measures contributing to data subjects' rights are implemented and managed by the WEBSITE. These are: - information provided to the data subject (articles 12, 13 and 14); - right of access and data portability (articles 15 and 20); - right to rectification and erasure (articles 16, 17 and 19); - right to object and to restriction of processing (articles 18, 19 and 21); - relations with data processors (article 28); - safeguards concerning international transfers (chapter V); - prior consultation (article 36). The data collected by this website are hosted, for as long as necessary, on the servers of the hosting service provider. The provider complies with Reg. (EU) 2016/679 GDPR and does not make use of your data in any way. Under no circumstances will your data, entered on the website or sent to us in any manner, be transferred to third parties for economic purposes on any basis, other than as provided for by Reg. (EU) 2016/679 GDPR. DATA SUBJECT REQUESTS AND RESPONSE TIMES Right to be informed When the data are collected (if provided by the data subject) or within one month (if not provided by the data subject). Right of access 1 month (2 months in more complex cases and where there is a high volume of requests). Right to rectification 1 month (2 months in more complex cases and where there is a high volume of requests). Right to erasure As soon as the request is received. Right to restriction of processing As soon as the request is received. Right to data portability 1 month (2 months in more complex cases and where there is a high volume of requests). Right to object As soon as the objection request is received. Rights in relation to automated decision-making and profiling Not specified by the GDPR. Taken in charge within 72 hours, resolved in the shortest possible time. INFORMED CONSENT Given our full adherence to and compliance with Reg. (EU) 2016/679 GDPR on the protection of personal data, the data controller, ARDINOX SAGL, states the following: 1. Subject matter of the processing ARDINOX SAGL, as data controller, processes personal identification data - in particular first name, surname, email and other data necessary for the performance of the services requested or of the activities inherent to its business, including the website and its applications (hereinafter "personal data" or "data") - communicated by you when: a) registering on the controller's website and/or other connected applications, including the company intranet; b) requesting our services, signing agreements and contracts, appointments, powers of attorney or any other type of engagement for the performance of the services we provide. 2. Purposes of the processing Your personal data are processed: A) Beyond the cases provided for by Reg. (EU) 2016/679 GDPR in which we are not required to request your consent, the purposes of which include: - processing necessary pursuant to art. 6 letters b and e, GDPR; - fulfilling pre-contractual, contractual and tax obligations arising from existing relationships with you; - fulfilling obligations laid down by law, by regulation, by EU legislation or by an order of the Authorities; - preventing or detecting fraudulent activity or abuse harmful to the website and connected applications; - exercising the controller's rights, for example the right of defence in legal proceedings. B) Only subject to your specific and separate consent (art. 7 GDPR), for the following purposes related to our business activity and communications about our services: - sending you by email information of particular importance for the proper performance of our services towards you and in your interest. If you are already a customer of ours and have given your consent, we may already send you the communications referred to above, unless you expressly object. 3. Methods of processing The processing of your personal data is carried out by means of the operations indicated in art. 4 no. 2 of the GDPR, namely: collection, recording, organisation, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, erasure and destruction of data. Your personal data are processed both on paper and electronically and/or by automated means. However, we do not use software that replaces our personal and human decision-making regarding our services and the assessment of your opinions or preferences by delegating it to an automated decision-making process. The controller will process personal data for as long as necessary to fulfil the purposes set out above and in any case for no longer than 10 years from the end of the relationship for service purposes, and for no longer than 2 years from the collection of the data for commercial communication purposes. Updates and changes The WEBSITE reserves the right to make updates and changes to this policy in line with changes in legal provisions and with the implementation of technologies and processes aimed at improving the use of this website and of our services. WEBSITE DISCLAIMER This website and its associated domains provide information about the company's activity. All the contents of the website and the rights related thereto are reserved; they may therefore be consulted exclusively for personal information purposes, any other use being expressly forbidden without the prior written consent of the WEBSITE. It is specified that no advertising service is offered through this website. Access to and correct consultation of the website presuppose that the system used by the visitor is fully compatible with the technology used by the controller and that no malfunction of the IT structures used arises from the connection. Under no circumstances may the WEBSITE be held liable for any damage to IT systems resulting from connection to the website, or from links to other websites, including in the presence of computer viruses or other causes attributable to, or in any case connected with, the use of the Internet. The website contains links to third-party websites. The existence of such links does not imply that the WEBSITE sponsors or is affiliated with the owners of such websites. The WEBSITE therefore declines all responsibility in relation to the connection to, and the contents of, websites linked to our website, and advises users that anyone who decides to visit a linked website does so entirely at their own discretion, thereby assuming the burden of taking every precaution against viruses or other destructive elements. Specifications This Privacy Policy is to be understood as part of the policies, procedures and systems adopted to ensure the confidentiality and protection of personal data in compliance with Reg. (EU) 2016/679 GDPR. We therefore invite you to also read the Cookie Policy, to which this document is linked. Last updated: 28 July 2026

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